Exchange & Return Policies

We want you to be satisfied with your order!

If you need to return or exchange a product, please contact our friendly Customer Service team. We'll ensure that issues will be resolved promptly and as hassle-free as possible.

Returns

Before returning ANY product, please contact our Customer Service Department. They will ensure that your return will be processed quickly. For "In-Stock" items, a copy of your invoice or packing list must be included in the carton, so your account can be credited properly.

To return items shipped directly from one of our many manufacturers, our customer service team will provide you with an RA # (return authorization number) and important shipping instructions, based on the supplier of that product. To properly credit your account, an RA # must be included in the cartons with any return shipment.

Please note that a restocking fee may apply for large furniture and equipment products. Also, some furniture or special ordered items are non-returnable per our manufacturer's terms. Products that are custom engraved, manufactured or imprinted cannot be returned.

To ensure that you receive credit for a returned item, please package items carefully in their original cartons. Products must be received in the resalable condition. Only complete, unused packages will be accepted for credit. Credits must be used within one year.

Exchanges

If you prefer to exchange a product, we will process your replacement order upon receipt of the original item. Freight charges will be added to the invoice for an exchanged shipment. Exchanges can be made within 6 months from the invoice date.

Need Assistance with Returns? For prompt service, please contact Customer Service, Mon. - Fri. 7:00am - 4:30pm, CST. Call 800.878.0253, Fax 800.466.1165 or Email sales@vernonlibrarysupplies.com

We reserve the right to correct errors whether in pricing or shipping charges