Shopping & Ordering Questions

Click on your question below and jump straight to the answer. If you don't find the answer you need or continue to have trouble, please contact us.

How do I shop on this site?
How do I know that you've received my order?
Do you have a Vernon Library Supplies Order Form available on your website?
Do I have to submit a special form to order custom products?
I already have my list of Vernon Library Supplies item numbers. Is there a quick order option on your new website?
I am looking for a special product but couldn't find it on your site. Can I get assistance with finding it?
Does Vernon Library Supplies offer assistance with designing library furniture projects? Do you provide installation services?
I have a bid number/ quote number. Can I use it online?
I have a coupon/gift certificate. Can I use it online?
What payment options do you accept?
How do I cancel an order that I've placed online?

  • How do I shop on this site?
    Shopping Cart: For your shopping convenience, this site uses a "shopping cart" to help you order online. This shopping cart works just the same as a real shopping cart - it collects items you want to purchase until checkout time.

    Simply browse the site and when you want to purchase an item, just click "Add to Cart" and the item will be saved in an area called My Cart on our website. Items will be saved until you are ready to make your purchase. Once your list is completed, simply use the "Check Out" button. You will see a final list of items purchased with applicable taxes and freight costs. This is the amount that will appear on your invoice.

    Navigation: This site utilizes a "Search Bar" in the top navigation bar of this site. You can search by the Vernon item number or by key words.

    You can also browse by product groups or categories by using the navigation areas on the top and left side of the site. Products are categorized by Supplies, Furniture, Equipment or Educational Products on the top navigation bar. The left navigation categories match our printed Annual Reference Catalog. Look for New Products, Clearance items and Shop by Brand options for easier browsing.
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  • How do I know that you've received my order?
    Once we receive your order you will be sent an e-mail confirmation within 24 hours to the email address you supplied. You will also receive an email with all of your tracking information once your order has been shipped from our warehouse.
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  • Do you have a Vernon Library Supplies Order Form available on your website?
    Our order form is available on the bottom navigation bar... just click on Online Order Form. This PDF form can be printed as needed.
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  • Do I have to submit a special form to order custom products?
    Separate Custom Order Forms are required for custom products such as Engraved Signs, Custom Imprinted Book Pockets and Custom Bar Code Labels. The forms feature easy, step-by-step instructions so you can be sure that you'll receive exactly the right product. Just click on Custom Order Forms, print a form for each custom product, fill it out completely and include it with your order. For your ordering convenience, you'll find all the forms on the Custom Order Forms page, in the bottom navigation bar of this site or individual product pages. Please note that we cannot process your order for a custom product without a completed written form. You can place your order for custom products via phone, fax or online, however we cannot process your order until our customer service department receives your forms via email, fax or mail. For prompt service, submit forms via Fax at 800.466.1165 or email them to sales@vernonlibrarysupplies.com. For additional guidance please call our customer service team at 800.878.0253.
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  • I already have my list of Vernon item numbers. Is there a quick order option on your new website?
    Yes, we recommend using Express Order. It can be found on the top right area on the top navigation bar and also under My Account in the bottom navigation area. This option is an easy way to order when you are already familiar with the items you want to order.
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  • I am looking for a special product but couldn't find it on your site. Can I get assistance with finding it?
    We love special orders! If you need help in finding a product that is not shown in our catalog or online, we can help you to find it from one of our many manufacturers. This site has a helpful form found in Looking for a Special Product? under Customer Care on the bottom navigation bar. The form will simplify the process and ensure that we respond as quickly as possible. For additional guidance please call our customer service team at 800.878.0253 or email us at sales@vernonlibrarysupplies.com.
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  • If I have a Vernon Coupon or Gift Certificate, can I use it for my online order?
    Yes, our new site will allow you to add a code from a Coupon or Gift Certificate. Simply enter it in the Promo/ Coupon Code box at the top of your shopping cart (My Cart). The correct total will appear at the bottom of your order.
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  • What payment options do you accept?
    Credit Card & Debit Card Payments
    For your convenience, Vernon Library Supplies accepts Master Card, Visa, American Express or Discover credit cards/debit cards. Please provide the card number, expiration date and an authorized signature. The user's name and address must match the billing address for the card. Any shipping charges and applicable sales taxes will be billed to your credit card.
    Check or Prepaid Orders
    When you need an accurate total for a prepaid order, we recommend adding your complete list of products with quantities into your Shopping Cart. Then use the "Calculate Shipping Costs" function to add the correct "Ship To" zip code. You'll get an accurate total that includes freight charges and any applicable state taxes. Please print this shopping cart page and send it with a check or money order so we can process your order promptly. Remit your prepayment and order via mail to: Vernon Library Supplies, P.O. Box 1126, Tremont, IL 61568. If you require any assistance with freight/ shipping charges or have any questions, please contact our customer service department.
    Existing Accounts
    We will gladly bill your current account. Terms are "Net 30 days" from your invoice date. Shipping charges and applicable taxes will be added to your invoice as shown on your web order. To ensure that we bill your account for an online order, as you proceed through the Check-Out process and arrive at Payment Method on the Billing Information Page, select your preference as either "Purchase Order" or "Invoice Me". We will bill your current Vernon account appropriately. If you require any assistance or have any questions, please contact our customer service department.
    New Accounts
    If you do not have an open account with us, and would like to place your first order, you can prepay for your order with a credit card, check or money order. To open an account, please provide three business references and allow extra time for credit approval. Established schools, libraries, colleges or universities can place a first order by providing an official purchase order.

    If you have questions or need assistance, please contact Customer Service, Mon. - Fri. 7:00am - 4:30pm, CST. Call 800-878-0253, Fax 800.466.1165 or Email sales@vernonlibrarysupplies.com
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  • How do I cancel an order that I've placed online?
    Once an order is submitted through this website, it goes immediately into our system for processing. To cancel without billing or processing issues, we advise that you contact us as quickly as possible. In-stock items ship within 24 hours, so please call us the same day. For furniture or equipment products, we may be assessed a restocking charge that could be passed on to you, so we advise that you contact us within 24-48 hours. Please have your order number ready for your Vernon Library Supplies representative. For assistance, please contact Customer Service, Mon. - Fri. 7:00am - 4:30pm, CST. Call 800-878-0253, Fax 800.466.1165 or Email sales@vernonlibrarysupplies.com
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